Sincere Residential Services Terms and Conditions / Privacy

Sincere Care Residential Ltd. (“Sincere Residential Services”, “us”, “we”, or “our”) is committed to respecting your privacy and protecting your personal data. Sincere Residential is a healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.

This Privacy Policy explains the types of personal data we may collect from visitors to and users of our websites, including www.Sincere-Res.com and all related websites (the “Sites”), and web-based services (collectively with Sites and Apps, our “Services”), including our employees and prospective employees. This Privacy Policy also describes how we use personal data, the purpose for sharing and recipients of personal data, and your available choices associated with that information.

We may collect or receive certain personal data and other data about you that is governed by federal law, such as the Health Insurance Portability and Accountability Act (“HIPAA”).  We do not share your personal information, including your mobile number, with third parties for marketing purposes under any circumstances, even with your consent. Data sharing is strictly limited to business purposes necessary to provide our services.  We do not transfer or share your personal data with any external organizations under any circumstances, even with your consent. We have strict policies and technical measures in place to prevent unauthorized access, use, or sharing of your personal data.  

This Privacy Policy also does not apply to third-party websites, mobile applications, products, or services, even if they may link to our Services or our Services may link to them. We recommend you review the privacy practices of those third parties before accessing third party websites and sharing any personal data.

Collection of Personal Data

For the purposes of this Privacy Policy, “personal data” means any information that relates to an identified or identifiable individual.  The types of personal data we may collect will vary depending on how you interact with our Services.  Personal data does not include publicly available information; lawfully obtained, truthful information that is a matter of public concern; information that has been de-identified, or aggregate consumer information.  “Publicly available information” includes information that is made available from federal, state, or local government records; information that a business has a reasonable basis to believe is lawfully available to the general public, either through widely distributed media, or by the individual; and information that is made available by a person to whom the individual has disclosed the information if the individual has not restricted the information to a specific audience.

Personal data you provide to us.
We may collect the following personal data about you that you provide us when you use our Services, become a Sincere Residential employee, or apply for employment with us, including:

• Application information. When you apply for employment, including to be a home health aid (“HHA”), Direct Support Professional (“DSP”), or caregiver, you may be asked to provide certain personal data, including first and last name, email address, phone number, education information (including your education history, records maintained by an educational institution, as well as information about any training or certification      programs), and professional or employment-related information (including your employment history).
• Employment-related information. If you work for Sincere Residential, we may collect      certain information such as information relating to your compensation and benefits, information relating to your performance evaluations, information concerning time worked (clock ins/outs), your signature (for timesheets), and travel history.
• Financial information. If you work for Sincere Residential, we also collect      information such as bank account numbers, credit or debit card numbers, and other financial information relating to your financial institution required to administer payroll and reimburse business expenses.
• Medical and health insurance information. If you work for Sincere Residential, we may also collect insurance policy numbers; medical conditions; workplace accommodations and related documentation; FMLA calculations and related leave records; signature; physical characteristics or description; worker’s compensation claim information; and other medical and health insurance information.
• Consumer health data. We may also collect consumer health data from patients or      prospective patients. “Consumer health data” means personal data that is      linked or reasonably linkable to you and that identifies your past, present, or future health status or mental health status, as may be applicable.
• Communications information. When you communicate with us through our Services,      we may collect your first and last name, phone number, email address, and any personal data that you choose to provide in the content of your message.

Use of Personal data
We use the personal data we collect for the following purposes:

• Communicating with you.
• Applying for employment (including screenings, processing employment applications,      interviews, and performing background checks).
• Workforce management and planning (such as performance reviews, evaluations, and      internal investigations).
• Administering payroll, employee benefits, and health insurance.
• Provide you with customer service and support, and to facilitate other      communications that you request or that are required to render Services to you.
• Provide you with information about new Services and other opportunities that we believe may be of interest to you, and to personalize, measure, and improve such offers.
• Perform analytics for new and existing Services, such as our user accounts and      related features.
• For internal business purposes.
• Maintain and improve the effectiveness and quality of our Services.
• Grow our business, including performing research and development, understanding      our user trends, and understanding the effectiveness of our outreach.
• Protecting the legal rights, safety, privacy, and property of us, you, and others.
• Prevent fraud; and create and maintain a trusted, secure, and reliable online environment.
• Comply with our legal obligations; respond to subpoenas, court orders, or legal      process; or to establish or exercise our legal rights or defense against legal claims.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Data Retention

We will retain your personal data for as long as necessary for the purposes outlined in this Privacy Policy. This information will be used and retained to the extent necessary to comply with any legal obligations or policies, to resolve disputes, and/or enforce legal agreements. Personal data may also be retained for internal analytic purposes. This information is retained for a shorter period of time, unless it used to enhance security features or improve the functionality of our Services. Our determination of precise retention periods will be based on (i) the length of time we have an ongoing relationship with you (such as whether you are a current employee or contractor) (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.

Your Privacy Choices

You may have rights and choices regarding our use and disclosure of your personal data. To exercise these rights and choices, please Contact Us. Please note that you may have further rights and choices as may be described in our Notice of Privacy Practices.  Message frequency varies based on your activity. Message and data rates may apply. 

Opting out of emails from us. If you give us your email address, postal address, or telephone number, you are authorizing us to use that information to communicate with you regarding our services. If you no longer wish to receive email communications from us, you may opt out via the unsubscribe link included in such emails, or by contacting us at admin@sincere-res.com. When you contact us, please provide us with your name, address, and phone number. We will comply with your request as soon as reasonably practicable. Please note that if you opt out of receiving emails from us, we may still send you important administrative messages that are required in order to provide you with the Services or for other reasons disclosed in this Privacy Policy.

Opting out of SMS messages. As further detailed in our SMS Terms Notification, we may send you SMS messages to inform caregivers when visits are and to ensure that you are clocking in and out for each of your visits, inform you of upcoming seminars, document requirements, and provide other notifications. To cancel the SMS service at any time, text “STOP” to any text message you receive or contact us at admin@sincere-res.com. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from us. If you are experiencing issues with the messaging program you can text “HELP” for more assistance, or you can get help directly at admin@sincere-res.com.